“Where Healing Finds a Home”

Support, connection, and holistic care for your mind, body and spirit.

“You can’t go back and change the beginning, but you can start where you are and change the ending” – C.S. Lewis

Each step you take now shapes the future you deserve.

Orion’s Embrace CIC – Client Terms & Conditions

At Orion’s Embrace CIC, we understand that life can feel overwhelming at times. Whether you’re navigating stress, anxiety, grief, trauma, or just feeling a little lost, our mission is to connect you with trusted healers, therapists, and wellness practitioners who can gently support your emotional, mental, physical, and spiritual wellbeing.

We are a not-for-profit community organisation. Our services are funded through donations, fundraising, and partnership support, allowing us to offer fully or part-funded sessions to those who need it most.

Please take a moment to read through the following Terms & Conditions before submitting your request.

1. Our Purpose

Orion’s Embrace CIC connects individuals with trusted, experienced practitioners who offer a wide range of holistic therapies and emotional support services.

Your sessions may be:

  • Fully funded by Orion’s Embrace (after a simple means test),
  • Part-funded (you contribute a portion of the cost), or
  • Self-funded (you pay the full session fee).

2. Practitioner Connection

Once we understand your needs, we’ll match you with a suitable practitioner. With your consent, we’ll pass your contact details to them so they can get in touch directly to arrange your sessions.

 

3. Treatment Options

Every healing journey is different. Based on your referral and funding approval, you may be offered:

  • A choice between different types of support (e.g. hypnotherapy, Reiki, counselling, etc.)
  • A single session or a course of sessions (e.g. weekly for 6 weeks, monthly over 6 months)

We will always explain the available options, including any costs, and support you in choosing what feels right.

If your practitioner believes additional sessions would be helpful, we’ll review the possibility of an extension process. This depends on available funding and their recommendation.

4. How the Referral Process Works

Here’s how we match you fairly and carefully:

1. A short, anonymous outline of your needs is shared with suitable practitioners. This may include relevant information about your mental health, medical background, substance use, or other factors where necessary to ensure safe, appropriate, and ethical support.

e.g. “Male client seeking support with anxiety and disrupted sleep. History of low mood and past panic attacks. Currently managing work-related stress and mild alcohol use. No immediate risk identified. Goal: improved rest, emotional regulation, and stress reduction. Sessions preferred online.”

2. Your name and identifying details are not shared at this stage. Full details are only shared with your chosen practitioner, with your consent.

3. Interested practitioners submit a short online form by 9 PM the following day, sharing:

  • How they can support you
  • Their earliest availability
  • Number of sessions recommended
  • Session costs (if any)
  • Whether sessions are in person, online, or by phone

4. We then send you a list of available options so you can choose the practitioner who feels like the right fit.

This process is designed to be confidential, respectful, and empowering.

5. Funding Eligibility & Means Testing

If you are requesting funded or part-funded support, you’ll need to complete an Income & Expenditure Form to help us assess your eligibility.

If you need help filling it in, please reach out — we’re happy to support.

You’ll need to complete a new form each time you request funding and update it every 6 months if you’re in ongoing treatment.

6. Payment Process

If your sessions are part- or self-funded:

  • Payments are made directly to Orion’s Embrace CIC
  • Payment methods: bank transfer, invoice, or card payment by phone
  • Payment is due within 7 days of confirming your booking, or at least 24 hours before the first session if it’s sooner

Sessions will not be confirmed until payment is received.

7. Funding Request Limits

To ensure fair access to all, if you complete a funded course of sessions, you will need to wait 6 months before requesting further funded support.

8. Practitioner Standards

All practitioners working with Orion’s Embrace are:

  • Verified for insurance and experience
  • Aligned with ethical and inclusive practice

While Orion’s Embrace carefully vets each practitioner, we are not liable for the exact outcome of sessions. However, we always welcome your feedback and will step in if concerns arise.

9. Attendance & Cancellations

If you:

  • Miss a session without giving at least 48 hours’ notice, or
  • Fail to make payment as required,

You may become ineligible for further support from Orion’s Embrace CIC for a minimum of 12 months.

This policy protects our practitioners’ time and ensures we can continue supporting the wider community fairly.

10. Confidentiality

Your personal information is:

  • Kept confidential within Orion’s Embrace CIC
  • Only shared with your chosen practitioner (with consent)
  • Never passed on for marketing or external purposes

11. Respect & Boundaries

We expect all communication to remain respectful and safe. We will always communicate with care and compassion and ask that clients do the same with both our team and your practitioner.

Acknowledgement

By submitting your request, you confirm that you have read, understood, and agreed to these terms. We are here to walk beside you on your journey — with heart, with respect, and with hope.