Orion’s Embrace CIC – Privacy Policy
Effective Date: January 2026
Last Reviewed: April 2026
1. Who We Are
Orion’s Embrace CIC is a Community Interest Company providing access to holistic, wellbeing, and support services.
Organisation: Orion’s Embrace CIC
Company Number: 16405494
Website: www.orionsembrace.co.uk
Email: hello@orionsembrace.co.uk
Orion’s Embrace CIC is registered with the Information Commissioner’s Office (ICO).
2. What Information We Collect
We may collect and process the following personal data:
a) Information You Provide Directly
- Name
- Email address
- Phone number
- Postal address
- Financial information (for donations, payments, or funding assessments)
- Health and wellbeing information (with explicit consent, where relevant)
- Practitioner information (where applying to join our network)
b) Information Collected Automatically
- IP address
- Device and browser type
- Pages visited and interaction data (via cookies and analytics tools)
3. How We Use Your Information
We use personal data to:
- Respond to enquiries and provide support
- Process session bookings, referrals, donations, and applications
- Assess eligibility for funded or part-funded support
- Coordinate practitioners and services
- Share anonymised referral information with practitioners to assess suitability
- Share identifying details with chosen practitioners only with your consent
- Improve our services and website functionality
- Comply with legal, regulatory, and safeguarding obligations
Health-related and other special category data is processed only with explicit consent or where required to protect individuals from harm.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent – where you have actively agreed
- Contract – to deliver services you have requested
- Legal Obligation – where required by law
- Legitimate Interests – to operate and improve our services safely and effectively
- Vital Interests – where necessary to protect someone from serious harm
5. Safeguarding & Risk Information
We may process safeguarding-related information where necessary to:
- Protect clients or others from harm
- Fulfil our duty of care
- Respond to safeguarding concerns
Safeguarding records are stored securely, accessed only by authorised personnel, and retained in line with statutory and organisational guidance.
6. How We Store Your Information
Your information is stored securely using GDPR-compliant systems. Access is restricted to those who require it to carry out Orion’s Embrace CIC operations.
We retain personal data only for as long as necessary for the purpose it was collected. Safeguarding records may be retained for longer periods where required by law or guidance.
7. Sharing Your Information
We do not sell or rent personal data.
Information may be shared with:
- Practitioners or facilitators, where necessary and with consent
- Trusted third-party providers (e.g. payment processors, form platforms)
- Legal or safeguarding authorities where required
All third parties are required to handle data securely and lawfully.
8. Cookies & Analytics
Our website uses cookies and analytics tools to collect anonymised usage data and improve user experience. Further details are available in our Cookie Policy (below).
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure where applicable
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests can be made by contacting:
📧 holistichealing@orionsembrace.co.uk
10. Data from Children
We do not knowingly collect personal data from individuals under the age of 16 without verified parental or guardian consent.
11. Links to Other Websites
Our website may include links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email where appropriate.
Contact Us
If you have questions or concerns about this policy or your personal data, please contact:
Data Controller: Orion’s Embrace CIC
📧 mailto: hello@orionsembrace.co.uk
Orion’s Embrace CIC – Cookie Policy
Effective Date: January 2026
Last Reviewed: April 2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help improve your experience by remembering preferences and collecting anonymous usage information.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function correctly, such as enabling page navigation and form submissions.
Analytics Cookies
These help us understand how visitors use our website (for example, via Google Analytics) so we can improve content, accessibility, and performance.
Functionality Cookies
These remember choices you make, such as language or region preferences.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Improve performance and usability
- Understand how visitors interact with our site
We do not use cookies for advertising purposes and do not use cookies to collect personally identifiable information without consent.
Managing Cookies
Where applicable, you may be able to accept or reject non-essential cookies via our cookie banner.
You can also manage or delete cookies through your browser settings at any time.
Please note that disabling some cookies may affect website functionality.
Changes to This Policy
We may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised review date.
Contact Us
If you have any questions about our use of cookies, please contact: